Benefits of Integration of CRM With Cloud Telephony

Posted on 28 April, 2021 by Rajesh Shirsagar

CRM with an inbuilt cloud phone system will help to connect with your customer base through CRM. It simplifies tasks for your team by merging two systems and saves the hassle of juggling between the systems.  

In this article, we will dive deep into What is CRM with inbuilt cloud telephone? And its benefits.    

What is a CRM with Inbuilt Cloud Telephony?   

The best CRM software solutions are a powerful tool to improve your customer experience. A CRM with inbuilt cloud telephony lets you call and manage customer information in a single interface. It is the most effective way to retain customers and improves your productivity.   
 

Features of CRM with Inbuilt Cloud Telephony:   

Any business must implement the best CRM software with cloud telephony to improve every aspect of your business. Following are the key features that will help your business to be prominent.    

-Welcome greetings

-Call recording and forwarding

-Capture leads   

-Self-help IVR   

-Automation of workflow   

Benefits of Integration of CRM With Cloud Telephony:

The implementation of CRM with cloud telephony can open new possibilities for your business, following are some benefits: 

CRM with inbuilt cloud telephony will help your business to speed up its operations. It is easy-to-use and flexible that helps the presales, sales, and aftersales team.

The integration of CRM software with cloud telephony services will help organizations of any size; to collect and process data on a single platform.